Professional Only Sector
✉️ info@northdeco.com | ☎️ +34 930 000 033

SHIPPING INFORMATION

1.- Location

Shipments leave from our warehouse in Esplugues de Llobregat, 08950 (Barcelona) and from there are distributed to any point in Spain and the rest of Europe. All shipments include the corresponding VAT.

2.- Preparation

Shipments are prepared (except for special circumstances) until 12:00h from Monday to Friday. Therefore, orders received before 9:00 usually leave our warehouse that same day, for orders after the mentioned time will be sent the next business day.

The delivery service we use has lead time of 2 to 5 business days. This means that the shipments to our customers takes place during the hours following the departure from our warehouse. No deliveries are made on Saturdays or holidays, so orders made on Fridays will be processed on Monday.

3.- Delivery schedule

Deliveries will take place between 9h and 17h. Transport companies never specify the exact time of delivery, so it is advisable to provide an address where someone may be there to pick up the order within this time slot. It is customary to give a working address to save potential problems in this regard. If you do not want the order to be delivered within 2 to 5 days business days, please notify us in the additional information box. Whenever the customer specifies a specific delivery time, NORTHDECO includes it on the shipping slip, although shipping companies are under no obligation to do so (but try as much as possible to ensure successful delivery).

If due to not finding anyone at the given address the carrier cannot deliver the package, it will return to the warehouse of the carrier of the destination city. They will try to contact the customer the next day to arrange a new delivery, so it is very important that you leave us a valid phone number where you can easily be contacted. Although carriers should leave a notice of their passage, they may not. If you have questions about the status of your shipment contact info@northdeco.com 

4.- Express Shipment Costs

**For shipments to Canary Islands, Ceuta and Melilla contact us info@northdeco.com

Purchase of 0-20 euros: 26,62€

Purchase of 21-30 euros: 30,25€

Purchase of 31-40 euros: 33,88€

Purchase of 41-50 euros: 39,93€ 

Purchase of 51-60 euros: 43,56€ 

Purchase of 61-70 euros: 47,19€

Purchase of 71-100 euros: 50,82€

Purchase of 101-200 euros: 58,08€

Purchase of 201-300 euros: 64,13€

Purchase of 301-400 euros: 67,76€

Purchase of 401-500 euros: 73,05€

Purchase of 501-600 euros: 75,02€

Purchase of 601-700 euros: 76,96€

Purchase of 701-800 euros: 83,49€

Purchase of 801-1500 euros:  84,95€

Purchase of 1501 - 3500 euros: 92,79€

Purchase of over 3500 euros: 99,60€ 

*

All shipments are contracted with delivery at street level, however, and as a general character are delivered to the door of the floor of their home by the will of the carrier without existing obligation, provided that the conditions of the facilities allow it.

** There is the possibility of sending a different transport company hired by the customer on their own. To do this you must select the option "Collection in Store" and send us the necessary documentation for the shipment.

5.- Shipping:

The products offered on the website will only be sent to Spain, France, Germany, Belgium, Portugal, Austria, Italy Luxembourg. No shipments will be made outside the mentioned delivery area otherwise consult by email to quote the transport cost. 

For shipments to the Canary Islands or Switzerland please contact info@northdeco.com

6.- Order Cancellation:

Orders can only be cancelled free of charge, BEFORE they are delivered to the Transport company.

It is convenient that the cancellation of the order is made as soon as possible and via telephone. NORTHDECO tries to work with eficienty and therefore, in case of doing it by email it will be the responsibility of the customer if the order has been delivered to the transportation company, without having previously seen the communication of the email

7.-Incidents during shipments:

Blow and/or break: In the unlikely event that the package will reach your hands with visible deterioration or in poor condition, please note on the delivery note that you must sign to the carrier. Accept the shipment and send us an email with the incidence to info@northdeco.com, and we’ll solve the incident. Otherwise it will be difficult to make a subsequent claim to the carrier if the content is damaged.

Loss: If a shipment is lost, NORTHDECO will arrange with the carrier a new shipment and proceed to your claim without any cost or need for management by the customer.

Delay: In the event of undue delay in delivery of a package, the customer must notify NORTHDECO so that we can proceed with the corresponding claim. Currently, shipping companies rarely charge the cost of shipping, but if any compensation can be obtained NORTHDECO will inform the customer. Northdeco will not indemnify customers for delays caused by delays in delivery caused by transportation.

In the event that the customer refuses delivery of the package: If the customer refuses delivery, regardless of the nature of the reason without prior authorization or express consent by Northdeco, Northdeco reserves the right and may unilaterally decide the solution to pay the customer the amount of the purchase less the actual transportation costs generated or a new delivery of the goods since the goods were shipped. This decision is not subject to the customer’s agreement since a contractual breach by the customer shall mean any refusal in any attempt to deliver.

Thank you very much for your visit. Before purchasing products through the NORTHDECO website, it is important that you carefully read, understand and accept our terms of service.